Around the Block Pest Control LLC
Effective date: October 13, 2026
Web address: https://www.aroundtheblockpest.com/privacy-policy
This policy explains what personal information Around the Block Pest Control LLC ("we," "us," or "our") collects, how we use it, and the choices you have. It covers our website and the information we collect when we provide pest control services to you.
1. Information we collect
Information you give us. When you become a customer, ask for service, or contact us, we may collect:
Your name
Your service address and billing address
Your phone number
Your email address
Service notes, such as the pests you're seeing, details about your property, gate codes or access instructions, pets, and treatment history
Website estimate forms. When you fill out the estimate request form on our website, we receive the information you enter. This usually includes your name, address, phone number, email address, and any details you type in about your pest problem.
Website usage information. When you visit our website, Google Analytics collects some information automatically. See Section 5, "Website analytics and cookies," for details.
2. How we use your information
We use your information to:
Respond to estimate requests and questions
Schedule, carry out, and follow up on services
Send appointment reminders and service updates
Process payments and keep billing records
Keep track of service history so we can treat your property well
Improve our website and services
Meet our legal, regulatory, and recordkeeping obligations
3. Payments
We process payments through FieldRoutes, the service software we use to run our business, and its payment processing partners. We do not store full credit or debit card numbers on our own systems. FieldRoutes and its payment processors handle card information under their own security standards and privacy policies. We may see limited details, such as the card type, the last four digits, and the expiration date, to help with billing questions.
4. Appointment reminder texts and emails
We may send you text messages and emails about your account, including appointment reminders, scheduling confirmations, service notices, and billing messages. How often you hear from us depends on your service schedule. Message and data rates may apply.
To stop text messages, reply STOP to any of our texts. You can also call or email us to change how we contact you. To stop non-essential emails, use the unsubscribe link in the email or contact us. Even if you opt out, we may still contact you when we need to about service you've requested or an account balance.
5. Website analytics and cookies
Our website uses Google Analytics to understand how visitors use the site, such as which pages they view, how long they stay, and how they found us. Google Analytics uses cookies, which are small files stored by your browser, and collects information such as your browser type, device type, general location, and the pages you visit. We use this information only in combined form to improve our website.
You can block or delete cookies in your browser settings. You can also stop Google Analytics from collecting your information by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). You can learn more about how Google uses this data at https://policies.google.com/technologies/partner-sites.
6. We do not sell or rent your information
We do not sell, rent, or trade your personal information to anyone.
7. When we share information
We share personal information only in these situations:
Service providers who help us run our business. Examples include our service and billing software (FieldRoutes), payment processors, text messaging and email providers, website hosting and form tools, and analytics providers. They may use your information only to provide services to us.
When the law requires it. For example, we may share information to respond to a subpoena, court order, or other legal process, to comply with pest control licensing and recordkeeping rules, or to protect the rights, property, or safety of our customers, our employees, or others.
With your permission. For example, when you ask us to coordinate with a landlord, property manager, or real estate agent.
8. Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. These include limiting access to employees who need it and using reputable software providers. No method of sending or storing information is completely secure, so we can't guarantee absolute security.
9. How long we keep information
We keep personal information as long as you are a customer and for a reasonable time after that. This lets us maintain service history, handle warranty or follow-up questions, and meet legal, tax, and pest control recordkeeping requirements. When we no longer need the information, we delete it or make it anonymous.
10. Children's privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
11. Your choices: access and deletion
You can ask us to:
Tell you what personal information we have about you
Correct information that is wrong
Delete your personal information